|
A.
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Customer
Service
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|
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Sr. No.
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Performance
Indicator
|
Target FY 22-23
|
Achievement
as on March 31, 2023
|
Target FY 23-24
|
Thresholds
suggested
by SJPNL
for determining points (FY 23-24)
|
Achievement
April 1,
2023 - March 31,
2024
|
Score as
per threshold points
(2023-24)
|
Target FY 24-25
|
Thresholds
suggested by SJPNL for determining points
(FY 24-25)
|
|
|
1.
|
SJPNL redresses at least 90%
WSS grievances within the specified period
|
90%
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93.7% (6317/6740)
|
95%
|
91% - 1
point
92% - 2
points
93% - 3
points
94% - 4
points
95% and above- 5 points
|
6563/7016
=93.54%
|
3
|
96%
|
92% - 1
point
93% - 2
points
94% - 3
points
95% - 4
points
96% and above- 5 points
|
|
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2.
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Percentage of Water Quality
Samples meeting standard
|
100%
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100%
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100%
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100% in own tests – 2 points
100% in 3rd party
tests – additional 1.5 points
100% in PCB tests –
additional 1.5 points
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Own tests-100% 3rd party tests-100%
PCB tests- 97%
|
3.5
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100%
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100% in own tests – 2 points
100% in 3rd party
tests – additional 1.5 points
100% in PCB tests –
additional 1.5 points
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|
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3.
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Number of additional
sewerage connections
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1000
|
1000
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1250
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1050 - 1099 – 1 point
1100 - 1149 – 2 points
1150 - 1199 – 3 points
1200 - 1249 – 4 points
1250 and above - 5 points
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928
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0
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1250
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1050 - 1099 – 1 point
1100 - 1149 – 2 points
1150 - 1199 – 3 points
1200 - 1249 – 4 points
1250 and above - 5 points
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|
|
4.
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Treated water input into
distribution system
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40 MLD
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37 MLD
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38 MLD
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34 MLD – 1 point
35 MLD – 2 points
36 MLD – 3 points
37 MLD – 4 points
38 MLD – 5 points
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40 MLD
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5
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40 MLD
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36 MLD – 1 point
37 MLD – 2 points
38 MLD – 3 points
39 MLD – 4 points
40 MLD – 5 points
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|
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5.
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Predictability of water
supply; Adherence to supply schedule
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Water Supply Schedule prepared, published, and
adhered to.
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Water Supply Schedule prepared, published, and
adhered to.
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Water Supply Schedule prepared, published, and
adhered to.
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Supply schedule prepared –
1.5 points
Supply schedule published –
1.5 points
Supply schedule adhered to –
2 points
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Water Supply Schedule prepared, published, and
adhered to.
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5
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Water Supply Schedule published, and adhered to.
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Supply schedule published – 3
points
Supply schedule adhered to –
2 points
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|
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6.
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Percentage of STP effluent
samples meeting standards
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100%
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Own tests- 100%
3rd party tests -100%
PCB Tests -65%
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100%
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100% in own tests – 2 points
100% in 3rd party
tests – additional 1.5 points
100% in PCB tests –
additional 1.5 points
|
Own tests- 100%
3rd party tests -100%
PCB Tests -83.33%
|
3.5
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100%
|
100% in own tests – 2 points
100% in 3rd party
tests – additional 1.5 points
100% in PCB tests –
additional 1.5 points
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|
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B.
|
Financial
Performance & Efficiency
|
|
|
Sr. No.
|
Performance
Indicator
|
Target FY22-23
|
Achievement
as on March 31, 2023
|
Target FY 23-24
|
Thresholds
suggested by SJPNL for determining points (FY 23-24)
|
Achievement
April 1,
2023 - March 31,
2024
|
Score as
per threshold points
(2023-24)
|
Target FY 24-25
|
Thresholds
suggested by SJPNL for determining points
(FY 24-25)
|
|
|
1.
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Annual Water Tariff
Indexation.
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Water Tariff is indexed @ 10% for FY 2022-23 –
Notification issued and implemented
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Water Tariff is indexed @ 10% from January,2023
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Water Tariff is indexed @ 10% for FY 2023-24 –
Notification issued and implemented
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Indexed - 5 points
Not indexed – no points
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Water Tariff is indexed @
10% for FY 2023-24 – Notification issued and implemented
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5
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Water Tariff is indexed @ 10% for FY 2024-25 –
Notification issued and implemented
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Indexed - 5 points
Not indexed – no point
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|
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2.
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Billing & Collection
Efficiency
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Billing & Collection System is in place &
operational.
|
Billing & Collection System is in place &
operational.
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SJPNL improves 90% Billing Efficiency & 85% Collection Efficiency
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Improves Billing
Efficiency - 2.5 points
82% - 83% 0.5 point
84% - 85% - 1 point
86% - 87% - 1.5 point
88% - 89% - 2 point
90% and above- 2.5 point
Improves Collection
Efficiency - 2.5 points
77% - 78% 0.5
point
79% - 80% - 1 point
81% - 82% - 1.5 point
83% - 84% - 2 point
85% and above- 2.5 point
|
Billing Efficiency-
88.21%
Collection
Efficiency-92.41%
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4.5
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SJPNL improves 90% Billing Efficiency & 85% Collection Efficiency
|
Improves Billing
Efficiency - 2.5 points
82% - 83% 0.5 point
84% - 85% - 1 point
86% - 87% - 1.5 point
88% - 89% - 2 point
90% and above- 2.5 point
Improves Collection
Efficiency - 2.5 points
77% - 78% 0.5
point
79% - 80% - 1 point
81% - 82% - 1.5 point
83% - 84% - 2 point
85% and above- 2.5 point
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3.
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O&M Cost Recovery (Water
Distribution)
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131%
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148%
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153%
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149% – 1 point
150% – 2 points
151% – 3 points
152% – 4 points
153% – 5 points
|
162%
(unaudited)
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5
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164%
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160% – 1 point
161% – 2 points
162% – 3 points
163% – 4 points
164% – 5 points
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4.
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Non- Revenue Water (NRW)
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NRW Baseline fixed.
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NRW Baseline fixed as 46%
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SJPNL reduces NRW by 3.75%
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Reduction in NRW by 3.75%
and above – 5 points
Reduction below 3.75% - no
point
|
After infrastructure is ready, the data will be
collected for determining baseline based on Water balance analysis
|
0
|
Baseline re-determined based on Water balance
analysis
|
Baseline determined – 5
points
Not determined - no point
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|
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C.
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Organisational System
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|
|
Sr. No.
|
Performance
Indicator
|
Target FY 22-23
|
Achievement
as on March 31, 2023
|
Target FY 23-24
|
Thresholds
suggested by SJPNL for determining points
(FY 23-24)
|
Achievement
April 1,
2023 - March 31,
2024
|
Score as
per threshold points
(2023-24)
|
Target FY 24-25
|
Thresholds
suggested by SJPNL for determining points
(FY 24-25)
|
|
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1.
|
Asset Transfer to Urban
Development Department/SJPNL
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WSS assets transferred from SMC and JSV to SJPNL.
|
Nil
|
WSS assets transferred from SMC and JSV to Urban
Development Department/ SJPNL.
|
60% - 70% transfer – 1 point
71% - 80% transfer – 2
points
81% - 90 transfer – 3 points
91% - 99 transfer – 4 points
100% transfer – 5 points
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164/232 = 70.69%
|
1
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WSS 100% assets transferred from SMC and JSV to Urban
Development Department/ SJPNL.
|
60% - 70% transfer – 1 point
71% - 80% transfer – 2
points
81% - 90 transfer – 3 points
91% - 99 transfer – 4 points
100% transfer – 5 points
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|
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2.
|
Five-year Business
plan, Monitoring & Evaluation
system and Procurement Policy
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Business Plan Approved and adopted
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Nil
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Business Plan, Monitoring & Evaluation system and
Procurement Policy Approved and adopted
|
Approved and adopted – 5
points
Not approved/ adopted – no
point
|
Business Plan is in final stage.
Monitoring & Evaluation system is approved.
Procurement Policy Approved
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0
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Business Plan Approved and adopted
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Approved – 2.5 points
Adopted – 2.5 points
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3.
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SJPNL Cadre Creation
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R&P Rules Approved
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Nil
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R&P Rules Approved
|
Approved –
5 points
Not approved – no point
|
R&P Rules recommended by Service Committee, will be put up to BoD for
approval.
|
0
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R&P Rules Approved
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Approved –
5 points
Not approved – no point
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4.
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Institutional Strengthening
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Top three levels in organizational structure have
been filled;
Performance targets and annual performance evaluation
is in place.
PMU in place and functional.
|
Top three levels in
organizational structure have been filled.
Performance targets and annual
performance evaluation is in place.
PMU in place and functional
|
Performance targets and annual performance evaluation
is in place.
Performance incentive policy of the organisation is
approved and implemented.
|
Performance targets and
annual performance evaluation is in place-3 points.
Performance incentive policy
of the organisation is approved and implemented – 2 points
|
Performance targets and annual performance evaluation
is in place.
Performance incentive policy of the organisation approved
by committee and will be put up to BoD for approval
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3
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Performance incentive policy of the organisation is
approved and impleimented.
|
Performance incentive policy
of the organisation is approved – 3 points
Not approved – no point
Performance incentive policy
of the organisation is implemented – 2 points
Not implemented – no point
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|
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5.
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Cost Accounting System
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Cost Accounting Manual approved and adopted cost
centre wise cost allocations for FY 22-23.
|
Nil
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Cost Accounting Manual approved and adopted cost
centre wise cost allocations for FY 23-24. Cost Audit of SJPNL completed.
|
Financial Management
Manual/Cost Accounting Manual Approved , adopted and cost audit completed – 5
points
Cost audit not completed –
no point
|
Financial Management Manual/Cost Accounting Manual
Approved. Cost audit in progress.
|
0
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Cost centre wise cost allocations for FY 24-25.
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Cost centre wise cost
allocations for FY 24-25 completed– 5 points
Cost centre wise cost
allocations for FY 24-25 not completed – no point
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D.
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Completion of Investment Program
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Sr. No.
|
Performance
Indicator
|
Target FY 22-23
|
Achievement
as on March 31, 2023
|
Target FY 23-24
|
Thresholds
suggested by SJPNL for determining points
(FY 23-24)
|
Achievement
April 1,
2023 - March 31,
2024
|
Score as
per threshold points
(2023-24)
|
Target FY 24-25
|
Thresholds
suggested by SJPNL for determining points
(FY 24-25)
|
|
|
1.
|
Implementation of Energy
Efficiency Program
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Annual Target set for 2022-23 is to be achieved.
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Achieved
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Energy efficiency of
10.50 KWH/ KL
|
Target achieved – 5 points
Target not achieved – no
point
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10.5 KWH/ KL (unaudited)
|
5
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Energy efficiency of
11.00 KWH/ KL
|
11.31-11.40 – 1 point
11.21-11.30 – 2 points
11.11-11.20 – 3 points
11.01-11.10 – 4 points
11.00 or less– 5 points
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2.
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Physical Progress of DBO
Project of Bulk Water Supply for Shimla
|
SIP Bulk water Approved. Construction work started.
|
SIP Bulk water Approved. Construction work started
and overall 12.75% work has been
completed
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Progress of DBO Project is to be achieved by 44 %.
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80% -84% -
1 point
85% -89%
- 2 points
90% -94%
- 3 points
95% -99%
- 4 points
100% - 5 points
|
Progress of DBO Project is 70% against target of 44
%. (Achievement as per thresholds 100%)
|
5
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Progress of DBO Project is to be achieved by 75%.
|
80% -84% -
1 point
85% -89%
- 2 points
90% -94%
- 3 points
95% -99%
- 4 points
100% - 5 points
|
|
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3.
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Extension of sewage network
|
30 Km new length (350 Km total length)
|
30 Km new length (350 Km total length)
|
30 Km new length (370 Km total length)
|
30 km new length achieved –
5 points
Not achieved – no point
|
21 km
|
0
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30 Km new length (400 Km total length)
|
20 km new length achieved – 2
points
25 km new length achieved – 3.5
points
30 km new length achieved –
5 points
|
|
|
4.
|
Retrofitting and up
gradation of STPs
|
Retrofitting of 3 STPs (Snowdon, ND and Summer hill)
Up gradation of Lalpani, Malyana & Dhalli)
|
Nil
|
Retrofitting of 3 STPs (Snowdon, ND and Summer hill)
Up gradation of Lalpani, Malyana & Dhal)
|
Retrofitting of 1 No. STP
completed – 0.5 point
Retrofitting of 2 No. STP
completed – 1.5 points
Retrofitting of 3 No. STP
completed – 2.5 points
Up gradation of 1 No. STP
completed – 0.5 point
Up gradation of 2 No. STP
completed – 1.5 points
Up gradation of 3 No. STP
completed – 2.5 poins
|
Retrofitting of all 3 STPs in progress
Up gradation of 2 STPs Malyana & Dhalli
completed. Up gradation of STP Lalpani inprgress.
|
1.5
|
Retrofitting of 3 STPs (Snowdon, ND and Summer hill)
Up gradation of STP lpani
|
Retrofitting of 1 No. STP
completed – 0.5 point
Retrofitting of 2 No. STP
completed – 1.5 points
Retrofitting of 3 No. STP
completed – 2.5 points
Up gradation of 1 No. STP
completed – 2.5 oint
|
|
|
5.
|
SJPNL
implements performance-based payments to the private water supply operator –
award of PBC Contract
|
Contract awarded to selected bidder.
|
Nil
|
PBC Contract awarded, IVA for PBC appointed
|
PBC Contract awarded – 4
points
Not awarded – no point
IVA for PBC appointed – 1 points
Not appointed – no point
|
PBC Contract awarded,
RFP prepared for IVA for PBC.
|
4
|
PBC Contract awarded, IVA for PBC appointed
|
PBC Contract awarded – 4
points
Not awarded – no point
IVA for PBC appointed – 1 points
Not appointed – no point
|
|
|
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Total Score
|
|
|
|
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54/100
|
|
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Score at the scale of 1-5
|
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3.16*
|
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