New Connection-Water/Sewer Accordion Sample TitleWho can apply for new water & sewer connection? The owner of building who building plan is approved by the competent authority or building exists prior to 1979 can apply for new water connection. The owner have to produce proof of existence of building prior to 1979 in shape of revenue paper i.e. Certificate from Patwari concerned &Jamabandi. The tenant can also get new water connection after getting NOC from the owner of building in shape of affidavit. What is the procedure of sanction of water and sewer connection? The applicant submit complete file in Suvidha Centre of M.C. Shimla, who will verify the documents & issue diary number of case file. From Suvidha Centre the file will came in Diary of the Department, who after putting number in department diary register forward the case file to Dealing Assistant known as Revenue Asstt.-I & II. The Revenue Assistant forward the file to concerned Meter Readerfor report whether there exists any water connection in the name of applicant in the building or not or is there any dues pending against previously provided water connection in the building. The Meter Reader sent the case file to J.E. Concerned through Supdt.(Rev.) for technical recommendations. The J.E. after technical recommendation or rejection return the file to the Revenue Asstt. through AE concerned &Supdt.(Rev.). The Revenue Asstt. according to the report of the J.E./AE prepare sanction or rejection in the case and further forward the case to the E.E, through Supdt.(Rev.) for signature and further intimation to the applicant. On receipt of 1st approval/demand letter the applicant deposit the requisite connection charges and submit fitting completion report on prescribed filled up by the concerned Licensed Plumber hired by the applicant for execution of work. After receipt of fitting completion the water meter procured by the applicant is got tested in the M.C. water meter testing lab and on receipt of meter testing report from Foreman Meter Workshop through J.E./AE new water billing Account number is issued by the concerned Meter Reader and final sanction letter is prepared by the Revenue Asstt. and issued the applicant after getting the same signed from Executive Engineer WDD. What are the requirements for sanction of new water connection? The following documents is required for sanction of new water connection:- Prescribed Performa duly filed in by the applicant & further stamped & signed by the License Plumber. Photocopy of building plan sanction letter & in case the building exists prior to 1979, the proof of existing of building i.e.a certificate from patwari concerned &old Jamabandi. Revenue paper i.e. Jamabandi& Sale deed. Latest Tax Clearance certificate from MC. Tax Department. Site plan duly prepared, stamped & signed by the License Plumber. In case applicant is tenant NOC from owner of building in shape of affidavit. Where can one get an application form for new water connection? The one can get the application form from M.C. Suvidha Centre located at basement floor of M.C. Office building at Old Court Building D.C. Office, Shimla. Where can new connection application be submitted ? After due completion of all codal formalities the new connection application is submitted at M.C. Suvidha Centre. Can a person obtain more than one water connection for the same premise? A person can obtain floor wise water connections in a premise. Where is the application form for sewerage connection available and where is it to be submitted Same as in case of Water Connection. What are the formalities and procedures for sanction of sewerage connection? This question pertains to Sewerage Division of SJPNL. In Group Housing Societies, does SJPNL sanction individual household connections? Yes. What is a Bulk Connection? The water connections bigger than ½” dia provided for societies or departments for further distributions to their residents at its own is known as Bulk supply connection. What is the procedure for obtaining a bulk water connection ? The society apply for bulk line with an undertaking of making payment of water charges and list of members of the society with their registration and the J.E. concerned of the area access the feasibility/requirement of such society for sanctioning of bulk water connection and after approval from M.C. House the bulk connection is sanctioned. What is the rate of new water and sewer connection charges? The rates for getting new water connection is as under:- Domestic Connection:Rs. 2500/- Domestic outside M.C. Limit, Commercial, Construction &Others: Rs. 5500/- Sewerage Connection Domestic : Rs 1000/- Per Seat. Commercial: Rs. 3000/- per seat. Is obtaining of sewerage connections mandatory in colonies wheresewerage system has been provided? Yes. Whether water and sewer connections both are to be applied where bothfacilities are available? Yes. Application for both these facilities has to be submitted separately. BILLING In the case of un-metered connections, what is the basis of the billing? This department have provided all metered connections and as such question of un-metered connections does not arise. What is the basis of billing in case of non-functional water meter? In case of non-functional water meter the water bill is raised on average basis taking into consideration the consumption shown by the water meter in corresponding period. What will be basis of billing in case water meter of premises is found locked or measure deviation in consumption of water is found? In such cases water bill is raise on average basis taking into consideration the consumption shown by the water meter in corresponding period. How many days are allowed for making payment of water bill charges? 20 days from the date of issue of water bill. I am not satisfied with the meter reading. Whom should I approach? The Head of Department i.e. Executive Engineer, Water Distribution Division, SJPNL, Shimla. What is the normal billing Cycle? Presently normal billing cycle is quarterly, but due to acute shortage of staff the water bills is also being raised on half yearly basis. In the event of house remaining vacant, can the bills be revised on Minimum charge basis? Yes. PAYMENT FACILITIES Where can the payment of water bills be made? The SJPNL have established 11 cash collection counters at different locations of Shimla Town. What are the details for payment through NEFT/RTGS? Since the work of preparation of Water Billing Software is in progress and as such consumer are advised not to make online payment. However, for NEFT/RTGS the detail is as under:- What are other payment modes? Presently the mode of payment other than NEFT/RTGS is by cash, by cheque and by DD. However, with finalization of software, it has been proposed to provide online link with SMS facilities, to the consumers for making payment from anywhere. DEFAULT IN PAYMENT What action can be taken in case of non-payment of water charges? As stated in reply to Q.No. 54 above. What action is taken on default of payment? As state in reply to Q.No.54 above. WATER SUPPLY & MISC What is the procedure for getting potable water through water tankers? By putting a simple application and on deposit of charges fixed by the HP.Govt. the water is made available through tanker. Is water tanker supply a free water supply? In case of scarcity of water & low water pressure in piped supply free water supply is made through tanker. What is the procedure for taking water supply for special occasions like marriage, religious functions? By putting a simple application and on deposit of charges fixed by the HP.Govt. the water is made available through tanker. Is the water supplied by thewater tankers fit for human consumption? Yes Can a water tanker be booked from some other supplier other than SJPNL? No. Who is to be contacted in the event of demand of money or bribe for supply of water by tanker even if water to be supplied is free of cost? The Executive Engineer, Asstt. Engineers & Junior Engineers can be contacted for the same. Who is to be contacted in case of contaminated supply of water? The officers stated in reply to Q.No.66 above. Can the SJPNL water be tested for contamination? Yes. Can a leaking service pipe line of a consumer be got replaced by SJPNL? No. it is the personal responsibility of the consumer. I doubt the quality of water being supplied. Whom should I contact for checking the water quality? As Stated in reply to Q .No. 66 above. Does the tests carried out in the laboratories only check the pathogens? No. What are the water testing charges? Classification of Consumers What are the categories of consumers with SJPNL? Following categories of water consumers are with SJPNL:- Metered Public tap. Commercial, Hotel/Dhaba’s/Restaurant etc. stablishments. Govt. Institutions/ Religious Places/Hospitals/ Dharamshala etc. Accordion Sample TitleIs there any concession or exemption to religious places or charitable institutions? No any special exemption is available to such places or institutions. However, during the celebration of any religious functions a free water tanker is being provided. Can the benefit of domestic category be claimed in notified industrial areas on the above criteria? No. However it is intimated that there is no such notified industrial areas falls under the jurisdiction of M.C. Shimla or peri urban areas and hence no such provision have been made in the prevailing water connection policy. Metering Are all the water connections required to have meters? Yes. From where can I get my own meter installed? Which are the permissible meters? This department has not enlisted any specific shop/firm for meter and no such permissible meters have been specified as yet. What are the specifications of the approved meters? domestic water meters conforming to IS 779:2004-latest with up to date amendments. Does SJPNL charge any meter rent towards installation of meter? What is the amount? No such meter rent is being charged by the SJPNL. My meter has gone defective. Can I get a new meter installed in its place? Yes. The water bills have been started to raise on a volumetric basis therefore, it is necessary to install a water meter in place of a defective meter. What are rates for meter security? Is it refundable? Presently no meter security is being taken, hence the question of refund does not arise. However, it would be pertinent to submit here that in Govt. accommodation case Rs. 1000/- is being charged from the occupants of the accommodation, which is refundable. What are the meter testing charges? Rs. 50/- is meter testing charges REGULARIZATION OF UN-AUTHORIZED CONNECTIONS What is the procedure for regularization of unauthorized water connections? No. Whom should I approach for getting the un-authorized connection regularized? On detection of such unauthorized connection action as per HPMC Act 1994 is initiated against such person. What is the procedure for regularization of unauthorized sewer connections? Pertains to Sewerage Division. What are misuses of water? The domestic water connection found used for non-domestic purpose is known as misuse of water. What action is taken on misuse of water in different category? The action as per Section 174 of HPMC Act 1994 is initiated on misuse of water. TARIFF & CHARGES What are the charges raised in the water bill? There are different types of connections and accordingly the water bills are being charged as per the rates notified by the HP.Govt. vide notification No. UD_C(17)1/2017-Vol-1 dated 6th Sept. 2019 (Copy enclosed) What is the rate of Water Consumption charge as per the present tariff? As stated in Question No. 40 above. What is Water Consumption charge? As stated in Question No.40 above. What is the total amount of Sewerage Maintenance Charge? Pertains to Sewerage Division. What is the rate of Late Payment Surcharge? The rate of surcharge is 10% of water charges. What is the procedure to obtain permission for uses of water for construction purpose? The actual procedure of processing the file is same as stated in reply to Q.No.3 above. However, it intimated that to use water for construction purpose the applicant have to apply for the same. In case anybody wants to use already existing domestic or commercial connection for construction, he or she have to submit simple application for conversion of connection to construction basis. What are the present rates of water charges for construction purposes (Cost of water) for commercial buildings? As stated in reply to Q.No.40 above. What is the penalty in case of dishonoured cheques? Presently no such penalty has been imposed in any case. What are the charges for sewer maintenance charges for cut-off and/or without SJPNL’s water connections, but discharging sewage into SJPNL sewerage system? Pertains to Sewerage Division. MUTATION, RE-OPENING, DISCONNECTION What is the procedure for mutation (change of name) of water connection? The applicant have submit copy of revenue papers, NOC from previous owner of connection and an affidavit alongwith simple application for mutation of water connection. In case of death of owner of water connection, the death certificate, legal heir certificate and NOC of other legal heirs in shape of affidavit with simple application is required. What is the mutation fee? In case of domestic connection Rs. 1000/- and in case of commercial or construction connections Rs.4000/- is charged as mutation fee. Can a consumer get a water connection temporarily disconnected? If so, how ? Yes, by putting a simple application the consumer can get his or her water connection plugged temporarily. Can meter and occupier security in favour of new consumer be transferred on mutation of water connection? No. What is the procedure of Disconnection of Water Supply on Consumer Request ? On receipt of written application and deposit of final water bill the water connection is disconnected. What is the procedure of Disconnection of Water Supply by SJPNL ? As per Section 174 of HPMC Act, 1994, water connection is disconnected on misuse of water and non-payment of water charges. In addition to this water connection is also disconnected in case of overflowing of water storage tank of the consumer. What is the procedure of Restoration/Re-open of Water Supply ? The water supply is restored on receipt of application for the same from the consumer after verifying the cause of disconnection and receipt of restoration charges of Rs.2000/- in case the water is disconnected due to non payment and in case of misuse of water Rs.10000/- is charged as penalty/restoration charges. ENGAGEMENT OF LICENSED PLUMBER Is it necessary to use the services of a licensed plumber for repairing of water service pipe emanating from ferrule? Yes, as per section 206 of HPMC Act 1994. When consumer should engage a licensed plumber? For submitting new water connection case and repair & maintenance work of water lines etc. REFORMS UNDERTAKEN FOR CONVENIENCE OF CONSUMERS What are the Reforms undertaken for the convenience of consumers?